FAQs - Images Not Sent

Question: I tried sending an image to your website but my e-mail program said that the attachment was too large.  What can cause this?

A: This is a common problem with many e-mail services  Your e-mail serviceis could be provided by a variety of e-mail service providers such as your ISP, the company you are employed by, your own website, or a free online e-mail service.

Regardless of e-mail service provider, you are allocated a certain amount of disk space to store e-mail messages, and a limit to the size of the actual e-mail sent (which includes any attachments that you attempt to send).  Understand that e-mail requires computer resources and there are limites to what can reasonably be provided.  Most likely you will not need to send a 1 Gig file so not very many e-mail services will allow such a large file size to be sent  A file that large should be transferred in a different fashion, such as written to A DVD, or loaded to a web server and then an e-mail link sent to allow the receiver to download it on their end.

If you need to get a file to us and the file truly is larger than what your e-mail service provider will allow, then you will need to use other methods of getting the image to us.  Before you do that, you will need to create a smaller version of the image to send to us.  You should create a compressed JPEG file that you can send via e-mail.  After we preview the image, we will give you the go ahead to get the image to us using one of the following methods:

• The most common method would be to burn a CD (or DVD) with the image on it; then send us the media disk via snail mail.  Contact us for details.
• If the image file is larger than a DVD can hold, then the only other method would be to upload the file to a server, and then send us the link to download the image file.  If you do not have server access to upload a file, you would need to contact us with the image file details so that we could set up a location for you to load the file to our servers.  You will need to know how to use an FTP program to load the file.  Once the file is loaded, you can send us an e-mail and we will access the file from the server.  And by the way, if the image is larger than a DVD can hold, then it better be good.

For more information, read the Sending images via e-mail page.

If you are certain that the e-mail service provider allows such a large attachment, then the problem may be that your computer is bogged down with other things and cannot complete the task.  If after rebooting and you still cannot send the file, then you will need to have someone determine the problem locally from your computer.  Feel free to check out our other FAQs to see if any of the resolutions can help.

For any of these issues, please send e-mail.